Location and Transportation
how far are the villas from the airport?
About a 25 minute cab ride.
i want to rent a car. is there parking available?
Yes. Free of charge.
do I have to pay for transportation to the adventures you include in the retreat?
No. It's included.
How about if I book a tour or activity?
Then yes, you have to organize and pay for your own transportation. But no worries. We can organize a cab for you and they are very cheap here in Mexico.
Check-in and Check-out
When is check-in and check-out?
Check-in is 3 pm. Check-out is 11 am.
My flight arrives late at night. Can I still check in?
Yes, you can check in up until 9:30 pm.
My flight doesn't leave until the evening. can I have late check-out?
We might be able to give you an hour but you can leave your luggage with us and come back.
Food and Beverage
Do you have beer and wine or do I have to bring my own?
We don't serve alcoholic beverages but you're welcome to bring your own.
i like to eat meat. do you have something for me?
Sorry but we don't. But we do have an excellent guide to the best restaurants in the area that we can provide for you.
I'm allergic to gluten, peanuts, mushrooms and other things. what can I eat?
Mostly everything! We do have a few items in the menu with gluten and mushrooms but we can provide you with alternatives.
what is the weather like?
are there bugs and mosquitoes?
There are very few mosquitos and bugs most of the year considering we're in the jungle. May through September there are more. However, we provide mosquito citronella bracelets which are excellent at protecting against mosquito bites and we've never had complaints about bugs, even with windows and doors open.
I want to leave a tip. How do I do that?
Thank you! Tipping is customary in Mexico and greatly appreciated by our staff. The night before your return home we'll send you an email with an option to leave a tip with your credit card or Paypal. We ask that you please provide your tips through our online cart so management can distribute them evenly to our staff. We recommend 5% of your bill.
Insurance and Safety
Do you have international liability insurance?
Yes. We're fully covered.
Do I need travel insurance?
Yes. We make it mandatory. If you don't have any, you can purchase a policy from us for $30.
is puerto vallarta safe?
Yes. As many Americans and Canadians who've been coming here for years, in many ways, Puerto Vallarta is safer than most American and Canadian cities.
How many rooms do you have?
We currently have two four-bedroom villas, so eight rooms. We're adding another four four-bedroom villas soon and we'll have a total of twenty four rooms.
How many rooms have king-size beds?
All of our rooms have twin beds that convert to king-size beds. We don't just put two beds together; we use a hotel-grade system.
how private are the bedrooms?
Very. They all have black-out blinds. Most of them have complete privacy from the outside anyway.
do rooms have windows or are they totally open to the elements?
Both. Every room has either two or three walls and one wall with wall-to-wall, floor-to-ceiling retractable glass doors. They all have either ocean, jungle or ocean and jungle views. Most people keep the glass doors open all the time. It's up to you if you want to have the tree house experience or if you want more protection from the elements.
what are the room categories?
- Club Room: 400 sq. ft. with shared bathroom
- Standard Room: same as club but with ensuite
- Penthouse suite: 1,500 sq. ft. with jacuzzi and massive deck
Pools, Beaches and Hot Tubs
Is there a pool at the villas?
Yes. Actually, each villa has it's own private pool and there is also a larger common pool.
is there a hot tub?
The penthouse suites have a large jacuzzi in the ensuite.
how far away are the villas from the beach?
We are about four blocks away or a five minute walk from some of the nicest beaches in Puerto Vallarta.
is the ocean warm enough to swim?
Yes. The water is usually low 70s in the winer and mid-80s in the summer.
is the beach sandy or rocky?
Both. There are stunning rock formations among sandy beaches and turquoise water. However, storms can sometimes litter the beach with small rocks which can take a few days for the ocean to reclaim.
Internet and Communication
Do you provide WiFi?
can I get cell reception?
I won't be bringing my cell. can i call US/Canada from the villa? Is there a cost?
Yes. The villas have a house phone you can use to make US or Canada calls. No. There is no cost.
Reservations, Cancellations and Payments
How much do I have to put down to reserve my spot?
100% of the cost.
what happens if I need to cancel?
Our retreats are fully transferable but they are non-refundable.
what kind of money should I bring?
You'll pay for the retreat in US and because it's all-inclusive, you only need money for things like your cab to-and-from the airport. If you want to order spa services or a tour, we do that online as well in US funds. You only need Mexican Pesos if you're planning on eating out or doing something outside of what we offer. A convenient way to get a decent rate is to use your ATM card.